Krups KM7000 10-Cup Grind and Brew Coffee Maker with Conical Burr Grinder, Black and Stainless Steel Accents

After my fifth Cuisinart Grind and Brew Coffee maker (3 different models) stopped functioning I decided on choosing a different brand. There were no reviews so I crossed my fingers and hoped that Krups worked out the kinks with this new model. I had to wait 2 months for the coffee maker as it was ordered before it was released and I am so happy to say that the 2 month wait was MORE THEN worth it!!

Pros:
Quality Construction:
This unit is sturdy and heavier then the other grind and brews that I have owned. It appears to be well constructed. The hinges on the water canister are plastic but I don't see them breaking off anytime in the future. The basket handle also feels light, but only time will tell with that part. Also the plastic top on the carafe feels "heavy duty" (all 5 of the lids on my previous coffee makers' carafes lost their connector pegs within a few months and I had to purchase replacements that did the same thing). The levers all appear sturdy and are... Read more

When our old Cuisinart Grind and Brew bit the dust (the unit would go dead many times during a brewing cycle and need a restart), I researched the options. Conical burr grinder, many options for brew strengths and quality, etc., convinced me to buy one despite some of the negative reviews.

Product arrived promptly, in perfect condition. My wife (the non-technical one among us) set it up after reading the manual. Everything worked perfectly! Best cup of coffee in years!

When I read the manual, it became obvious that every one of the complaints about the machine were the cause of not reading the manual completely. The failure of the cover to close for brewing is because the basket is not set in properly using the handle according to the manual. Generic mesh filters will also present proper motion. Grounds dispersal is caused by not latching the cover, per the manual, all the way back. There is a description of the two brewing settings for manual and for... Read more

I have had a number of grind and brew coffeemakers, Cusinarts (awful), Melittas (nice), and this one.

The KM7000 is, by far, the easiest to clean, which solves the biggest problem with this type of appliance. Just remove the filter basket, throw out the filter, rinse, and you're ready to go again. My wife loves it as well.

Unfortunately, after 2 weeks I was cleaning the filter basket and the spring loaded valve popped off the bottom (I was holding it by the valve; dumb). It was held on by a small gasket that popped off and that I could not find.

I called Krups customer service. As this is a new product, I was told that they do not yet have replacement parts, and that I had to pack and ship the whole coffee maker back to them. I responded that they shouldn't be selling a product that they couldn't service. After putting me on hold (and here is what differentiates great customer service from the typical "I don't care" brand that we have become used... Read more